FAQs
How can I contact Apexify?
Email us at info@apexifystore.com or use our contact form. We reply within 24 hours.
Which countries do you ship to?
France, Belgium, Germany, Ireland, Monaco, United Kingdom, United States, Canada, Australia and New Zealand. Shipping is free on every order.
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
As we process orders quickly, please request any change or cancellation within 12 hours of ordering. After that, you can still return your order for a full refund once you receive it.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal.
When will my order be processed?
Orders are processed within 1–3 business days (Monday to Friday) and ship the next business day. Processing may take a little longer during holidays and sales.
How long will it take to receive my order?
Delivery usually takes 2–4 weeks after shipping. You'll receive a tracking number by email, and you can follow your parcel on our order tracking page.
What if I don't receive my order?
If your order hasn't arrived within 30 days after shipping, contact us and you are eligible for a full refund.
Will I be charged customs and taxes?
Prices are displayed in US dollars. Depending on your country, import duties and taxes may be charged by your local customs office when your order arrives. These charges are set by customs and are not covered by us. For details, please contact your local customs office.
How do I return an item?
You have 30 days after receiving your item to request a return. Email us at info@apexifystore.com and we'll guide you. See our refund policy for details.
What if my item is defective, incorrect or damaged?
Contact us with your order number and photos of the item, and we'll resolve it as quickly as possible.
When will I receive my refund?
Refunds go back to your original payment method. Card refunds are sent to your bank within 7–10 business days after we receive the return or approve the cancellation. Your bank may take a few extra days to show it.